Arkansas Billing Rights

Additional State-Law Protections for Patients with State-Regulated Health Plans

Acts 578 and 597 of 2023 by the Arkansas General Assembly prohibit ground ambulance providers from balance billing insureds covered by a health benefit plan subject to state jurisdiction or otherwise demanding payment other than a deductible, copayment, or coinsurance required under the insured’s health benefit plan.

Filing a Complaint

If you have a complaint or questions, please contact the Consumer Services Division at 501-371-2640 or toll-free 800-852-5494. You may also contact via email at insurance.consumers@arkansas.gov. If you would like to file a complaint, you may file through the Arkansas Insurance Department website at insurance.arkansas.gov/pages/consumer-services/consumer-services/.

State Agency Contact Information

Arkansas Insurance Department

Phone: 501-371-2640
Website: insurance.arkansas.gov/pages/consumer-services/consumer-services

Additional Information

For additional information, consumers can call the AID Consumer Services Division toll free at 800-852-5494, or the No Surprises Help Desk at 800-985-3059.

Visit www.cms.gov/nosurprises/consumers or call 800-985-3059 for more information about your rights under federal law.