Florida Billing Rights

Additional State-Law Protections for Patients with State-Regulated Health Plans

Nonparticipating providers may not collect or attempt to collect any excess amount from insureds directly or indirectly (other than copayments, coinsurance, and deductibles) for:

• Covered emergency services provided in accordance with the coverage terms of an insured’s health insurance policy
• Nonemergency services provided in a contracted facility which the facility would be otherwise obligated to provide under contract with the insurer
• Nonemergency services when the insured does not have the ability and opportunity to choose a participating provider at the facility who is available to treat the insured

Filing a Complaint

You may file a complaint with the federal government through the U.S. Department of Health and Human Services at www.cms.gov/nosurprises/consumers or by calling 800-985-3059.

State Agency Contact Information

Florida Agency for Health Care Administration

Phone: 888-419-3456
Website: apps.fldfs.com/eservice/Default.aspx

Additional Information

Visit www.cms.gov/nosurprises/consumers or call 800-985-3059 for more information about your rights under federal law.