Kentucky Billing Rights

Filing a Complaint

If you receive a surprise billing, contact your insurer and the Department of Insurance (DOI) at 800-595-6053. You may file a complaint with the federal government through the U.S. Department of Health and Human Services at www.cms.gov/nosurprises/consumers or by calling 800-985-3059.

State Agency Contact Information

Kentucky Department of Insurance

Phone: 800-595-6053
Website: insurance.ky.gov/ppc/New_Docs.aspx?cat=25&menuid=15

Additional Information

Examples of how the new protections apply can be found on the DOI website at https://insurance.ky.gov/ppc/Documents/nsa%20-%20consumer%20bulletin%2012-2021.pdf. Kentuckians can call the No Surprises Act help desk at 800-985-3059 or visit the federal website at www.cms.gov/nosurprises/consumers for helpful resources.